Refund policy
Returns & Refunds Policy
1. Right of Withdrawal
In accordance with applicable UK consumer protection legislation, you have a period of 14 calendar days from the date of receiving the product to exercise your right to cancel your order without having to provide a reason.
To exercise this right, please notify us in writing at sac@parkside.com, providing your order number and details of the product concerned.
2. Return Conditions
For a return to be accepted, the product must:
- Be in its original packaging, with all labels and accessories.
- Show no signs of use, damage or deterioration attributable to the customer.
- Include all original components: charger, user manual, assembly tools and accessories supplied.
- Be accompanied by proof of purchase or an invoice.
3. Return Process
- Request: send an email to sac@parkside.com with your order number and the reason for the return.
- Confirmation: you will receive an email containing a prepaid shipping label and return instructions within a maximum of 48 working hours.
- Shipping: securely package the product and drop it off at the collection point indicated.
- Inspection: once received at our warehouse, we will inspect the condition of the product within 3 working days.
- Refund: if everything is in order, we will process the refund within a maximum of 14 calendar days.
4. Refund
Refunds will be made using the same payment method used for the original purchase. The full purchase price of the product will be refunded, including the initial standard delivery charges.
Return shipping costs will be covered by Parkside if the product has a manufacturing defect. In the case of a voluntary cancellation, return shipping costs will be £9.95.
5. Faulty Products
If you receive a faulty product or a product damaged during transport:
- Notify us within a maximum of 48 hours of receiving the order at sac@parkside.com.
- Attach photographs of the product and its packaging.
- We will offer you either a replacement product or a full refund, at your choice, where applicable.
- Return shipping costs will always be covered by Parkside.
6. Legal Guarantee
All our products are covered by the applicable statutory consumer rights and guarantees under UK law. Where a product does not conform to the contract, we will provide the appropriate remedy in accordance with applicable legislation.
The statutory rights do not cover damage caused by misuse, normal wear and tear, unauthorised modifications or accidents.
7. Exclusions
Returns will not be accepted for:
- Personalised or made-to-measure products.
- Personal hygiene accessories, such as helmets that have been used and whose original seal has been removed.
- Products where a security seal has been broken, such as replacement batteries where handling may present a safety risk.
- Promotional or clearance products, unless they have a manufacturing defect or are otherwise covered by applicable statutory rights.
8. Contact
For any questions regarding returns or refunds, you can contact us:
Parkside
Email: sac@parkside.com
Customer service hours: Monday to Friday, 9:00am to 6:00pm (UK time)